Shipping Policies

  1. Antonio Violins strives to have any and all orders shipped within 3-5 business days however, we cannot guarantee that every order will arrive in that time frame. Cellos and basses are always shipped UPS Freight. In these situations, shipping and handling times may be slightly extended.
  2. Antonio Violins will ship to most physical addresses in the United States. There will be an additional $20 charge to violins, violas, and their cases or cello stands, bass stands, and other large items shipped to P.O. Boxes.
  3. Every order shipped by Antonio Violins is insured for its full purchase price. It is Antonio Violins’ responsibility to handle any claims for damage during transit. If damage during transit does occur, contact us no more than 72 hours after you receive the damaged goods. A replacement will be sent immediately.
  4. Any orders that have been verified to be lost in shipping will be replaced 48 hours after the declared delivery date.
  5. Antonio Violins preferred carrier is USPS, however we will decide on the carrier at our own discretion.
  6. Any instrument that is a defect or is not the correct size can be returned for a refund or replacement within 30 days of delivery.. Antonio Violins will cover all shipping charges for these situations.
  7. All merchandise is warranted for 12 months against any manufacturer defects.

Shipping Rates for within the 48 contiguous states:
1) Any order over $20.00 qualifies for free shipping.
2) Any order under $20.00 will cost $5.00 for shipping.

*we reserve the right to change these policies at any time*