National Policies

Size Exchanges
Size exchanges for violins and violas are free of charge. When the time comes for an exchange, simply call us and we will ship you the next size with a return slip. Upon its arrival, put your old instrument in the box, secure it with packing tape, and put the return slip on the box.

After these steps, hand the box to your local UPS Delivery Person or take it to a UPS store.

Return Policy

National Renters can call and cancel their contract at anytime. Pro-rated refunds are available after the first year’s rent. The first year’s rent is non- refundable. Give us a calld we will email or mail you a return slip. Place the instrument in the original box it came in, secure the box with packing tape, put the shipping label on the box and hand it to your local UPS driver or take it to your local UPS store.

Do not forget about your equity. Every year you rent, you build up credit to purchase an instrument of equal or greater value than the one you currently rent. Equity will decrease 25% each year you do not rent with us. For questions about your equity please call 1-800-846-5270

Instrument Trial Policy
We are thrilled to see that you are interested in our fine instruments. There are a few steps you must take before you can take one out on approval.

We are thrilled to see that you are interested in our fine instruments. There are a few steps you must take before you can take one out on approval.

1) Give us a call. We will send you an Instrument Trial Form that needs to be filled out before any trials can begin.

2) Each instrument requires a deposit. A rental violin deposit is one year’s rent. A deposit amount for a ‘for sale only’ instrument is one third of the retail price. 100% of your deposit will be refunded once the instrument is returned in the same condition as it was loaned to you.

3) A valid credit card must be put on file for any trial.

4) Upon receival of the deposit, your trial instrument will be shipped to your door!

5) When you receive your instrument in the mail, play it as much as possible, and get an opinion from your local teacher. Still want to shop around before you buy? Call and ask for a return label, and ship it back to our shop! Your credit card deposit will be refunded when we receive the instrument.

6) Deposits last for two weeks upon receipt of the instrument. After the 2-week period your credit card will be charged the remaining balance of the value of the instrument.

Equity Policy
If rent payment is current, and the instrument is returned in good condition allowing for normal wear and tear, you may apply rental equity up to 100% of the retail purchase price if you are purchasing the instrument that you have been renting for the previous 12 months. Rental equity may be applied up to 60% of the retail purchase price of another instrument of similar or higher quality from Antonio Violins’ current inventory at the time of purchase.